Help Desk Services

We provide a suite of services to support your goals.


  • Click Submit Tickets below to log trouble tickets and check status. You will need to log in to use this feature.
  • Contact our Help Desk for questions at support@hazconnect.com.

 

Tickets are prioritized as follows:

High: The problem has occurred during a time when there is a need for high-level availability . The problem restricts me from carrying out my responsibilities and can be considered a “show-stopper”. A resolution of the problem is essential to provide services to my clients.

Medium: The problem has occurred during a time when there is a need for moderate-level availability. The problem hinders me from carrying out my responsibilities through the system but there are workarounds.

Low: The problem has occurred during a time when there is low usage of the system. The problem hinders me from carrying out my responsibilities using the system but there are workarounds that work just as well.




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